Shipping policy
# Shipping Policy for Lashes by Dyjonyal LLC
Effective Date: April 16, 2026
Thank you for shopping with Lashes by Dyjonyal LLC. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
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## 1. Order Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays).
Please note that processing time is separate from shipping time. During high-volume periods, processing times may be extended.
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## 2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (if available)
Delivery times are estimates and are not guaranteed.
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## 3. Shipping Carriers
We ship orders using trusted carriers such as:
- USPS
- UPS
- FedEx
The carrier used will depend on your location and selected shipping option.
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## 4. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.
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## 5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Lashes by Dyjonyal LLC is not responsible for orders shipped to incorrect or incomplete addresses. If an order is returned to us, the customer is responsible for paying the reshipping fee.
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## 6. Lost, Stolen, or Delayed Packages
Once an order has been shipped and handed over to the carrier, Lashes by Dyjonyal LLC is not responsible for lost, stolen, or delayed packages.
If your package is marked as delivered but not received, please contact the shipping carrier directly to file a claim.
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## 7. Shipping Delays
We are not responsible for shipping delays caused by:
- Carrier issues
- Weather conditions
- Holidays
- Incorrect address information
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## 8. International Shipping (If Applicable)
If international shipping is offered, customers are responsible for any customs fees, duties, or taxes required by their country.
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## 9. Contact Information
Lashes by Dyjonyal LLC
Email: lashesbydyjonyal@protonmail.com
Phone: 314-651-7474
Address: 8301 State Line Rd, Ste 220, Kansas City, Missouri 64114, United States